Terms of Service
Effective Date: September 1, 2026
1. Scope of Engagement
SP Management Services enters into structured Facility Management and Housekeeping contracts with commercial entities, educational institutions, residential societies, and enterprises. Each engagement is governed by an agreed Master Services Agreement (MSA) and site-specific Service Level Agreement (SLA).
2. Workforce Governance & Statutory Compliance
All deployed personnel are permanent or contractually engaged employees of SP Management Services. We maintain 100% compliance with Central and State Minimum Wages, Provident Fund (PF), Employee State Insurance (ESIC), Workmen's Compensation, and Payment of Bonus Acts.
3. Service Level Commitments & Replacement SLAs
Under our standard SLA, in the event of unplanned employee absence or service dissatisfaction, we guarantee the deployment of an equally trained, background-verified replacement within 4 hours of formal notification.
4. Billing & Commercial Terms
Invoices are generated monthly accompanied by verified statutory challans, biometric attendance reports, and consumable utilization statements. Payment terms are strictly as agreed in the commercial contract.